All Skills

On this page the skills from all seven competencies are listed in alphabetical order. You can go directly to your skill gap and find the right resources, which is helpful if you already have an idea of a skill you want to develop.

Accountability

Taking responsibility and holding yourself accountable for increasing levels of challenge.

Adding Value Through Continuous Improvement

Improving methods or processes to increase productivity or efficiency.

Analysis

Using a systematic approach and good techniques for analysing in support of effective decision making and action.

Application

Applying professional or technical expertise to achieve results in increasing levels of challenge.

Applying Creativity

Challenging current ways of thinking and working and contributing to new ones.

Assertion

Understanding the difference between assertion, non-assertion, and aggression and acting assertively.

Assessment and Feedback

The management skill of reviewing and giving feedback constructively.

Building Contingency

Creating a back-up option as part of a plan.

Business Growth

Contributing commercial awareness and skill to selling and marketing.

Career Development

Advising others on their career plans.

Change Management

Planning and driving change.

Competitor Market Knowledge

Advising the organisation using knowledge of competitive offerings.

Conflict Resolution

Supporting colleagues and resolving conflict using different techniques.

Co-operating

Acting co-operatively and, at senior levels, embedding a collaborative culture.

Cost and Profitability Awareness

Understanding cost and profitability and, at senior levels, maximising them

Creating Psychological Safety

Acting in such a way that enables others to speak up and contribute.

Customer Needs

Finding out and acting upon customer needs at increasing levels of scope.

Customer Relationships

Building good customer relationships at increasing levels of seniority.

Decisiveness

Making good decisions at increasing levels of scope and complexity.

Delegating and Empowerment

Appropriately allocating accountability to others to encourage participation.

Developing Capability

Developing own level of knowledge and skill and contributing to others’ development.

Developing Others

Enabling and ensuring that others learn and develop.

Diversity and Inclusion

Awareness of, and active participation in diversity, equity and inclusion practices.

Empathy and Respect

Showing respect and empathy for others at increasing levels of scope and seniority.

Encouraging Others to Deliver

Motivating others in increasing levels of challenge.

Establishing Culture

At senior levels, helping to create a collaborative and constructive culture.

External Stakeholders

Being aware of, understanding, and building relationships with external parties who matter to your organisation.

Financial and Commercial Awareness

Understanding and using business, financial, and commercial knowledge for the advantage of the organisation.

Forecasting

Forecasting business performance.

Helping Others Through Change

Using people awareness and skills to support others when change is occurring.

Influencing

Using a planned and considered approach and techniques to persuade in situations of increasing complexity.

Integrity and Ethical Behaviour

Acting with honesty and having an increasing impact on the ethical behaviours of others and the organisation.

Judgement

Making unbiased, objective assessments in situations of increasing complexity.

Knowledge Management

Contributing to processes and activities for the distribution of knowledge around the organisation.

Knowledge Sharing

Having a reputation for applying knowledge effectively, so being consulted by others.

Leadership Style

Using different styles appropriately to motivate and inspire.

Leading Change

Initiating change for the good of the organisation.

Listening and Building Rapport

Creating a connection through paying attention when communicating with others and adapting appropriately.

Making a Constructive Impact

Creating a positive impression.

Management Style

Using the right style to encourage good performance and build capability in your team.

Managing Interactions

Using a range of skills and techniques in conversations to achieve good outcomes in increasing levels of complexity and scope.

Managing Performance

Tracking and improving the performance of individuals in your team.

Meetings and Presentations

Participating well and/or facilitating effectively in meetings and presentations.

Motivation to Lead

Wanting to take responsibility for others.

Motivating Others

Understanding and appreciating that people have different ways of motivating themselves and using this knowledge appropriately.

Objective Setting

Clarifying what is expected of people in increasing levels of complexity.

Organisation Knowledge

Acquiring and promoting knowledge of own and other organisations for the greater good.

Organising

Being systematic and efficient in own work.

Ownership of Change

At a senior level, anticipating and introducing change.

Planning and Reviewing

Planning and monitoring work and activities effectively at increasing levels of scope and complexity.

Prioritising and Time Management

Managing and prioritising time and tasks efficiently.

Proactive and Positive Attitude

Being energetic, forward looking, and showing initiative.

Problem Solving

Analysing and making decisions promptly.

Quality

Understanding emphasising and achieving quality standards at an increasing level of complexity and scope.

Recognising Others

Praising and acknowledging others’ efforts and achievements.

Relationship Building

Actively building relationships with others to benefit collaboration.

Respectful Feedback

Giving feedback appropriately to others.

Responding to Change

Staying effective during change.

Role Modelling

Creating trust and respect in others through positive behaviours.

Safety/Risk Awareness

Ensuring safe working.

Self-Awareness and Self-Control

Understanding own behaviour and remaining confident and controlled.

Service Levels

Working effectively to deliver good levels of service to customers at increasing levels of scope.

Strategic Planning

At a senior level creating and delivering long term, complex plans.

Strategy

At a senior level influencing and creating business strategy.

Talent Management

At a senior level driving how the organisation manages and engages people.

Team Effectiveness

Introducing and maintaining processes and activities that build an effective team.

Tenacity and Stress Tolerance

Staying determined and positive even when experiencing difficulties and uncertainty.

Verbal and Written Communication

Having a positive impact through writing and speaking skills at increasing levels of scope.