DELIVERING RESULTS

Decisiveness

The behaviours in the table below show how you can demonstrate the skill of Decisiveness at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Decisiveness. Click on the links to access the resources.

PDFs
Assert Yourself
If you find yourself habitually too aggressive or passive/non-assertive, or have someone in your team who is, this PDF will help you to consciously shift towards a more productive balance of self and others, and/or help others to do so, as it explains what assertion is and how to achieve it.

Understanding Rights and Responsibilities
This PDF covers the difference between a right (something you have the freedom to do taking only yourself into account) and a responsibility (something you are required to do to take other people into account) and how to maintain a fair balance between the two. It will help you reach a constructive outcome if there are problems and disagreements.

Fast and Slow Thinking
This PDF explains the two processes we use to make decisions: fast and slow. It examines the traits of each of these types of thinking and what their benefits and drawbacks might be. It will help you to recognise in which situations you make certain types of decisions and therefore adapt more easily.

Problem Solving and Decision Making
This PDF explains a problem solving and decision making process with useful techniques. It covers problem solving as a process, from analysing the initial problem to deciding what solution is most appropriate. It will help you to tackle problems individually and as a group in an effective, collaborative, and thorough way.
VIDEOS
Assert Yourself

This video provides an explanation of a fundamentally important approach and mindset, being assertive, and how you or others might adopt a less helpful one of being non-assertive, aggressive, or avoiding. You will learn how to recognise the different approaches, if you need to adjust how you behave and what you say to project a more assertive/collaborative stance towards others, especially if they are using an unhelpful approach towards you.


Rights and Responsibilities

This video explains how clarifying rights and responsibilities can lead to a more assertive mindset and approach and how, when out of balance, they lead to aggressive or non-assertive states of mind and behaviour. You can use the technique to help yourself to handle difficult or unfamiliar situations better, and coach anyone in your team who also needs support to become more assertive and effective.

ON THE JOB ACTIONS

Confidence in Your Decisions
Read and/or watch 'Assert Yourself!' to consider and be aware of your level of confidence when you are making decisions. Are you hesitant? Do you know why? Make sure that you start from an assertive position.


Adjust Your Mindset
If you want to adjust your approach in general decision making, or in a specific decision-making situation read and/or watch 'Understanding Rights and Responsibilities'. When you review and adjust your right to make a decision and your responsibilities when you do, you will change the balance of your unconscious thinking towards an assertive mindset and behaviours when decision making.

Learn How to Think
You use both a fast and slow process for making decisions. Read 'Fast and Slow Thinking' and review whether the methods you use, for decisions you have to make on-the-job, are appropriate. Using the Decision Grid mentioned above may help you to make a decision using the slow system, unless you just use it to post-rationalise one you have made with your fast system!

Use a Process
You will save time by applying a good process. Read Problem Solving and Decision Making.