VIDEOS
Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.

Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.

Managing Time and Scope
This video explains how people automatically prioritise different levels of scope and range of time and how that can cause confusion and conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots. Learn how to use this technique with a group or team and how to explain a complex topic to others.

ON THE JOB ACTIONS
Encourage individual and collaborative work spaces
People need both time alone and time with others to work to their best and the ratio for each person is different. Brainstorming in a group is useful to quickly share ideas and time alone creates an opportunity to make sure the ideas you bring to the table are thought-through. To encourage best practice, try to make sure people have both options.

Implement an internal knowledge sharing base
Having a place easily accessible where employees can find and upload information is very useful for sharing knowledge at work. A webpage on the intranet or a pin board in the office are both examples of such a base. N.B. Be careful with group emails for this purpose. Long email chains are often overwhelming and contribute to overcrowding of inboxes. They also run the risk of not being read.

Encourage training
Sending employees on training courses, or attending them yourself, and sharing what is learned is a good way to bring new knowledge into your team. 

Build a supportive culture
Needless to say, people will be less inclined to share knowledge or speak up if they don't feel they will be listened to. Be open-minded and encouraging when listening to others.