EFFICIENCY AND IMPROVEMENT

Leading Change

The behaviours in the table below show how you can demonstrate the skill of Leading Change at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Leading Change. Click on the links to access the resources.

PDFs
Managing Complex Information
This PDF covers the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time, following up with a technique to structure a meeting so that everyone is on the same page. This PDF is aimed at structuring information in a group.

Managing Time and Scope
This PDF covers the different levels of scope and range of time that people automatically prioritise and how that can cause conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots.

Emotional Intelligence and Leadership
This PDF provides an explanation of great research into different ‘one-to-many’ leadership styles. You can learn what they are, when to use and combine which for best effect, recognise which ones you are already doing, and which to develop.

Task Positive Task Negative
This PDF provides an explanation of a fundamentally important network in your brain – your attention network. You will learn how to differentiate between the two (Task Positive/Task Negative), why each is essential and for what, recognise if you are neglecting to use either, and understand how and why you can develop greater flexibility. This will improve your effectiveness.

Psychological SafetyPsychological safety is one of the most important conditions that you can create to contribute to the effectiveness, productivity, motivation, and growth of a team or an organisation. This PDF explains what psychological safety is, and how you can create it, and what stops it.

VIDEOS
Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.

Managing Time and Scope
This video explains how people automatically prioritise different levels of scope and range of time and how that can cause confusion and conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots. Learn how to use this technique with a group or team and how to explain a complex topic to others.

Task Positive Task Negative Leadership
This video provides an explanation of a fundamentally important network in your brain – your attention network. You will learn how to differentiate between the two (Task Positive/Task Negative), why each is essential and for what, recognise if you are neglecting to use either, and understand how and why you can develop greater flexibility. This will improve your effectiveness.

ON THE JOB ACTIONS
Use Good Structure
Use a systematic approach to lead change. Read and/or watch Managing Complex Information for good structuring techniques. Read and/or watch Managing Time and Scope for good techniques where information spans a longer timescale or a bigger scope. Identify the purpose/goal of the change by moving up the level of detail, identify the benefits and options by exploring the detail.

Create Psychological Safety
Innovation will falter if people do not feel psychologically safe to speak up, offer and try new ideas, and deal with failed ideas constructively. Read Psychological Safety to understand how to do this.

Be An Effective Leader
Read and/or watch Task Positive and Task Negative Leadership to understand how to flex your approach and combine insight and empathy into your management of the task.

Leadership Style
Use the right leadership style to communicate with your team(s). Read Emotional Intelligence and Leadership.

Encourage Innovation
Use praise and reward to encourage innovative and creative proposals. Identify the motivators for each member of your staff and use this in rewarding them for innovation.

Encourage Discussion
Encourage an open atmosphere where creativity and experimenting with new ideas is the ‘norm’. Develop facilitation skills to encourage people to generate and discuss new ideas Read Chairing and Facilitation of Meetings.