ON THE JOB ACTIONS
Quality Knowledge
Make sure that you have enquired about and are aware of appropriate Continuous Improvement and Quality techniques, processes, forums, work groups, and practices that are relevant for your work.
Balanced Decisions
Use a Decision Grid described in Problem Solving and Decision Making to list out the parameters involved in a complex decision about quality, weight them, and compare options. This helps you to be rational and to explain your decisions to others and/or involve them in the decision.
Knowledge Management
Set up mechanisms to educate relevant colleagues in their quality and CI knowledge and awareness.
