BALANCING CUSTOMER AND COST

Financial and Commercial Awareness

The behaviours in the table below show how you can demonstrate the skill of Financial and Commercial Awareness at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Financial and Commercial Awareness. Click on the links to access the resources.

PDFs
Problem Solving and Decision Making
This PDF explains a problem solving and decision making process with useful techniques. It covers problem solving as a process, from analysing the initial problem to deciding what solution is most appropriate. It will help you to tackle problems individually and as a group in an effective, collaborative, and thorough way.

VIDEOS

ON THE JOB ACTIONS
Contractual Knowledge
Maintain your knowledge of contracts, market conditions, and financial trends that are relevant to your organisation, and the broader market.


Balanced Decisions
Use a Decision Grid described in Problem Solving and Decision Making to list out the parameters involved in a complex commercial decision, weight them, and compare options. This helps you to be rational and to explain your decisions to others and/or involve them in the decision.

Knowledge Management
Set up mechanisms to educate relevant colleagues in their commercial awareness.