AE - Application

Learns, understands, and applies basic job-related skills.
Applies current technical or professional knowledge and skill effectively and competently to achieve goals.
Demonstrates sound knowledge of relevant methods, outputs, products, processes, and systems.
Adapts knowledge and skills from one context to another.

Uses own experience and expertise to advise on and ensure deliverables are realistic and are met.
Achieves improvements because of skills, knowledge, and experience.
Appropriately involves others who have experience and expertise to help solve problems.

Applies own expertise to set standards for the benefit of the organisation.

Sets leading-edge professional standards for the organisation.
Uses expertise to look for, experiment with, and actively contribute new ideas, methods, or processes to achieve organisation-level improvements.

PDFs
Assert Yourself
If you find yourself habitually too aggressive or passive/non-assertive, or have someone in your team who is, this PDF will help you to consciously shift towards a more productive balance of self and others, and/or help others to do so, as it explains what assertion is and how to achieve it.

Managing Information Effectively
This PDF provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information at an individual level.

Managing Complex Information
This PDF covers the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time, following up with a technique to structure a meeting so that everyone is on the same page. This PDF is aimed at structuring information in a group.

Managing Time and Scope
This PDF covers the different levels of scope and range of time that people automatically prioritise and how that can cause conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots.

VIDEOS
Role Profile
This video demonstrates a pie chart technique for you, someone you manage, or a whole team or business to quickly clarify and take stock of your/their goals, role, and responsibilities. Goal and role clarity can improve many situations – reduce wasted work, improve handovers, increase accountability, help relationships, drive engagement, and reduce stress.

Assert Yourself
This video explains why and how empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. Learn if you are already demonstrating empathy effectively, how easy it is to stop doing it, how to be alerted to using it effectively and realise the benefits it brings.

Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.

Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.

Managing Time and Scope

This video explains how people automatically prioritise different levels of scope and range of time and how that can cause confusion and conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots. Learn how to use this technique with a group or team and how to explain a complex topic to others.

ON THE JOB ACTIONS
Rely on colleagues
Colleagues are an invaluable source of experience and knowledge. When learning a new skill, process, or task, or getting used to a new environment, find colleagues who can teach you or whom you can shadow. If you're unsure who to ask, speak to your manager about the best person/people to help you.

Attend training courses
If training courses are an option, they can be useful ways to gain new skills and knowledge, which can then be applied to your own job and used to help others. They are also good ways to expand your knowledge outside of the scope of your job and this is particularly relevant if you are looking to advance in your career. If not, it is still handy to have a wide range of skills - you never know how they might come in handy!

Ease into new tasks
When starting a new task, start out with something simple and/or have someone you can check in with.

APPLYING EXPERTISE

Application

Level 1

Level 2

Level 3

Level 4

Resources