EFFICIENCY AND IMPROVEMENT
Helping Others Through Change
The behaviours in the table below show how you can demonstrate the skill of Helping Others Through Change at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.
Level 2
- Seeks to understand the impact of change on others, recognising that people are motivated differently.
- Explains change clearly and positively, selling the benefits, and staying calm and reassuring when others are uncomfortable, getting practical support for them.
Level 3
- Plans the communication of change, considering different motivations and emotional reactions; helps to remove concerns by explaining what is different and what is staying the same.
Resources
Below you will find learning resources to help you develop the skill of Helping Others Through Change. Click on the links to access the resources.
This PDF covers the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time, following up with a technique to structure a meeting so that everyone is on the same page. This PDF is aimed at structuring information in a group.
Who Is Driving the Bus?
This PDF covers different types of motivation and how they affect us. It will help you to understand why a sense of belonging is important for motivation, and how to increase your feeling of belonging at work.
The Power of Empathy
Empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. This PDF explains what empathy is, how to demonstrate it, and the impact it will have if you choose (or not) to use it. It will help you to defuse conflict, connect with and motivate others, and improve efficiency.
How Do Values Work?
This PDF explains what values are and why they are important, as well as how they impact behaviour and relationships. Values underpin a lot of beliefs and attitudes, and can often be a source of conflict. Understanding how they work will enable you to tap into a person’s motivation and lead them more effectively.
Making Values Work
In this PDF you will discover techniques and suggested phrases to help you use values in various situations. This builds on the information covered in ‘How Do Values Work?’, in which the nature of values is explained.
VIDEOS
Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.
The Power of Empathy
This video explains why and how empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. Learn if you are already demonstrating empathy effectively, how easy it is to stop doing it, how to be alerted to using it effectively and realise the benefits it brings.
How Do Values Work?
This video explains what values are and why they are important. Values underpin behaviours, beliefs, emotions, motivations, and attitudes. Learn how to recognise and find out your own and others’ values and build them into how you understand yourself, how you understand and approach others, and how they enable you to motivate, lead and manage more effectively.
Making Values Work
This video builds on the information covered in ‘How Do Values Work?’, in which the nature of values is explained. In this video you will discover techniques, questions to ask, and suggested phrases to help you use values in various situations such as influencing and handling conflict.
ON THE JOB ACTIONS
Information
Ensure you find out and fully understand the business reasons and benefits for the change. Think about the benefits of change and ensure that you can explain these clearly to others including the effect on objectives and roles. Read and/or watch Managing Complex Information for a technique of logically assembling information to help others see the situation clearly.
Identify the motivators for others and communicate the implications of change for them using empathy. Read and/or watch The Power of Empathy. Look for the positive implications as a basis for presenting the information on the change. Tailor your communication to the individuals’ motivation and adjust your approach in the light of the responses you get. Recognise the stages people pass through, denial, resistance, exploration and finally commitment. Intervene appropriately to help them. Recognise the stages in yourself.
How does motivation work in the brain?
Read Who is Driving the Bus? for a neuroscientist’s expert practical advice and explanation of how motivation actually works, and how to apply this understanding when helping others through change.
Read and/or watch How Do Values Work and Making Values Work to see what might be important to others, how you can link change positively to their values, and how to reassure them that what they value will be ok.