BALANCING CUSTOMER AND COST

Cost and Profitability Awareness

The behaviours in the table below show how you can demonstrate the skill of Cost and Profitability Awareness at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Resources

Below you will find learning resources to help you develop the skill of Cost and Profitability Awareness. Click on the links to access the resources.

PDFs
Problem Solving and Decision Making
This PDF explains a problem solving and decision making process with useful techniques. It covers problem solving as a process, from analysing the initial problem to deciding what solution is most appropriate. It will help you to tackle problems individually and as a group in an effective, collaborative, and thorough way.

VIDEOS

ON THE JOB ACTIONS
Knowledge
Look out and/or ask for updates about the organisation’s business and financial goals, certainly for any that affect your direct area.


Cost Information

Know the high-cost items so that you can use materials and resources wisely. Build cost consideration into how you make decisions and aim to balance cost with the need for service delivery.

Balanced Decisions

Use a Decision Grid described in Problem Solving and Decision Making to list out the parameters involved in a complex decision, weight them, and compare options. This helps you to be rational and to explain your decisions to others and/or involve them in the decision.