DELIVERING RESULTS

Encouraging Others to Deliver

The behaviours in the table below show how you can demonstrate the skill of Encouraging Others to Deliver at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Encouraging Others to Deliver. Click on the links to access the resources.

PDFs
The Power of Empathy
Empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. This PDF explains what empathy is, how to demonstrate it, and the impact it will have if you choose (or not) to use it. It will help you to defuse conflict, connect with and motivate others, and improve efficiency.

Who Is Driving The Bus?
This PDF covers different types of motivation and how they affect us. It will help you to understand why a sense of belonging is important for motivation, and how to increase your feeling of belonging at work.

What's Expected of Me?
The performance management question covered in this PDF focuses on clarifying responsibilities and priorities, and is particularly useful for team members who are struggling with overwhelm or uncertainty about what part they play in the wider team or organisation. It is also useful for clarifying objectives for a team or organisation.

VIDEOS
The Power of Empathy
This video explains why and how empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. Learn if you are already demonstrating empathy effectively, how easy it is to stop doing it, how to be alerted to using it effectively and realise the benefits it brings.

Increasing Motivation for Work
This video (presented by a Professor of Applied Neuroscience) explains what motivates individuals and how this affects performance at work. Understanding this helps you to recognise different triggers for creating a motivated state even when people are motivated differently than you (which is moist likely). It provides tips for helping to increase a sense of motivation at work. 

Role Profile
This video demonstrates a pie chart technique for you, someone you manage, or a whole team or business to quickly clarify and take stock of your/their goals, role, and responsibilities. Goal and role clarity can improve many situations – reduce wasted work, improve handovers, increase accountability, help relationships, drive engagement, and reduce stress.

Autonomy Questions
This video identifies useful questions to ask in order to clarify task requirements more effectively. It can help you if you are confused about the level of autonomy you want or have; or if you are unable to make decisions in situations that affect you. Also if you are having difficulty managing your time effectively, or where you are experiencing a feeling of inability to cope. The questions show you a process to help yourself or your team members who might also be experiencing some of these problems.

ON THE JOB ACTIONS
Clarity
Make sure that you read What’s expected of me? and use the pie chart technique to save time and gain clarity quickly, so that people know what they are expected to deliver. Watch Role Profile for a step-by-step explanation.

Understand Others
Read and/or watch The Power of Empathy for a better understanding of how to tune in to the thoughts and feelings of your team so that you can pick up how and when to use encouragement. Don’t leave them to flounder by themselves.

How does motivation work in the brain?
Read Who is Driving the Bus? and watch Increasing Motivation for Work for a neuroscientist’s expert practical advice and explanation of how motivation actually works, and how to apply this understanding when encouraging others to deliver.