LEADING AND MANAGING PEOPLE

Team Effectiveness

The behaviours in the table below show how you can demonstrate the skill of Team Effectiveness at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Team Effectiveness. Click on the links to access the resources.

PDFs
Team Effectiveness Model
The model outlined in this PDF will help you to analyse and recognise where your team is already operating effectively, and where you can change how you operate to become even more effective.

Managing Information Effectively
This PDF provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information at an individual level.

VIDEOS
Breaches of Trust
If you have members of your team who feel they have been treated unfairly, or if you find yourself in this position, this video will help to explain how this can damage trust, why trust is important, and what you can do to build and maintain it. It provides an explanation of the neuroscience behind trust and how this impacts relationships.

Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.

Managing Upwards
If you find that you are receiving conflicting direction from your senior leaders about the work you and your team are expected to do, this video covers ways in which you can manage this. It also explains symptoms of conflicting messages so that you can easily identify if this is happening to you or one of your team members.

ON THE JOB ACTIONS
Framework
Read 'Team Effectiveness Model' and review your team against the descriptors. Involve them in the discussion if you can. What is going well? What needs some attention? What stage of team development describes your team? Has anything changed recently? If so, you may need to take action to settle things into Performing mode again.


Processes
Review the team’s processes and procedures to ensure they are clear and achieve the required result. Seek feedback in team meetings about how well processes are working.

Communication
Read 'Managing Information Effectively' and ensure that you take account of different requirements for communicating at different levels of detail and big picture. Use familiar and consistent formats and headings.

Celebrate
Find time, as a group, to celebrate team successes. Let others in the organisation know about the good things that your team (not you) are doing. Give specific examples of contributions from team members and make those examples visible and public if appropriate.