EFFICIENCY AND IMPROVEMENT
Organising
The behaviours in the table below show how you can demonstrate the skill of Organising at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.
Level 1
- Systematically organises workspace and information, follows processes, responds promptly to instructions, emails, and calls, and is on time for appointments.
- Ensures that own efforts are directed by specific, measurable, and achievable goals.
Resources
Below you will find learning resources to help you develop the skill of Organising. Click on the links to access the resources.
This PDF provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information at an individual level.
VIDEOS
Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.
ON THE JOB ACTIONS
Use Good Structure
Choose an area of your work or a situation where you need to do organise effectively. Read and/or watch Managing Information Effectively for good techniques to clarify why you need to do something and what specifically it involves. List and analyse your tasks and ensure that you know the answers to ‘what, why, how, and who.’
Develop a checking system for email, voicemail etc. Carry a notebook to write down all work requests and tasks under simple headings as ‘next actions’ (emails/ calls/ named projects). Do NOT write things on different bits of paper. Maintain a diary with reminders only for things you want to do that specific day or information you need on that day. Set aside a certain amount of time each week for thinking and planning and use it.