VIDEOS
Trust Your Emotions
This video systematically explains what emotions are, what they are made up from, how they work, and why they matter. It will especially help you if you are worried by emotions, think they show weakness, or lose respect if someone else appears to be ‘emotional’. Emotions are signals of threat or reward, so it’s really helpful to understand them, regulate and balance them. This is possible for you and for others when you pay attention to and trust your emotions.

Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.

Managing Time and Scope
This video explains how people automatically prioritise different levels of scope and range of time and how that can cause confusion and conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots. Learn how to use this technique with a group or team and how to explain a complex topic to others.

Autonomy Questions
This video identifies useful questions to ask in order to clarify task requirements more effectively. It can help you if you are confused about the level of autonomy you want or have; or if you are unable to make decisions in situations that affect you. Also if you are having difficulty managing your time effectively, or where you are experiencing a feeling of inability to cope. The questions show you a process to help yourself or your team members who might also be experiencing some of these problems.

Be Logical
This video explains how you automatically organise information about yourself into a logical hierarchy of importance and how the type of statement you make to others, or to yourself about yourself can affect how you feel and how you respond. For example, it’s best to make positive comments at the highest ‘Identity’ level “you are…” and to make critical comments at the lowest specific level such as ‘Behaviour’ or ‘Method’. Understanding these levels will give you greater control over how you communicate with others and will enable you to help yourself, or someone else to change their behaviour.

Role Profile
This video demonstrates a pie chart technique for you, someone you manage, or a whole team or business to quickly clarify and take stock of your/their goals, role, and responsibilities. Goal and role clarity can improve many situations – reduce wasted work, improve handovers, increase accountability, help relationships, drive engagement, and reduce stress.

ON THE JOB ACTIONS
Knowing What You Are Accountable For
Sometimes lack of clarity affects whether you demonstrate accountability for the right things. Read 'What's Expected of Me?' and/or watch 'Role Profile' for a good technique for achieving clarity in your role. Write down what you think you are responsible for using the pie chart technique then check it with your manager. You can also use the technique to clarify roles for your team members, so they can be more accountable.