If you find yourself habitually too aggressive or passive/non-assertive, or have someone in your team who is, this PDF will help you to consciously shift towards a more productive balance of self and others, and/or help others to do so, as it explains what assertion is and how to achieve it.

The Chimp Brain
Dr Steve Peters’ model of the Chimp brain explains simply the primitive drivers behind some of our more problematic behaviours and what we can do to manage them. These drivers can be, and often are, challenged at work, leading to outbursts, arguments, and sometimes physical confrontations. Every person has a Chimp and is susceptible to these problems, but if we learn to recognise what is happening and how to manage the results, we can reduce the negative outcomes.

The Human Brain
Following on from Dr Steve Peters’ model of the Chimp brain, as outlined in the PDF ‘The Chimp Brain’, this PDF looks at how the Human brain works i.e. how we are when we have logical and regulated emotional thinking, and how we stay in that state as much as possible.

Managing the Chimp
Following on from Steve Peters’ model of the Chimp brain, as outlined in the PDF ‘The Chimp Brain’, this PDF looks in more depth at how to manage your Chimp and control unwanted emotional responses. It describes several ways in which you can do this. These techniques also help regulate and manage other people’s strong emotional reactions.

Talking to the Chimp
Following on from Steve Peters’ model of the Chimp brain, as outlined in the PDF ‘The Chimp Brain’, this PDF covers the ways in which we talk to our Chimp and how that affects our reactions. It covers some helpful ways of speaking, not only to the Chimp, but also to other people, that are more balanced, reasonable, and fair, and that will lead to better responses.

Assertiveness Techniques
In this PDF you will find practical techniques to help you use an assertive approach and in which situations they would be the most useful. The steps are outlined so that they are easy to remember.

The Power of Empathy
Empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. This PDF explains what empathy is, how to demonstrate it, and the impact it will have if you choose (or not) to use it. It will help you to defuse conflict, connect with and motivate others, and improve efficiency.

Resolving Conflict
This PDF provides an in-depth look at conflict, including what causes it, how it’s expressed, and how it may be resolved. Conflict is an inevitable part of working with others, but if it can be handled fairly and calmly it can lead to stronger relationships and more robust work, as problems are dealt with before they can cause damage. This PDF covers different types of conflict and techniques for handling it.

Using Language Wisely

This PDF covers different techniques to change your language pattern depending on what outcome you want. It will help you to notice your preferred language patterns, change ones that aren’t working, and communicate in a more considered intentional way.

Handling People Problems - Support or Challenge?
Handling situations where someone appears to you to be difficult, or problematic, is often uncomfortable; yet, if you are a manager and/or leader you have a responsibility to do it. This PDF covers a process you can follow to make tackling a problem with another person more straightforward and will help you reach a productive outcome.

Confronting and Challenging (DESCB)
Conflict or confrontation is tricky for a lot of people. Many avoid it as much as possible; others do it but don’t get a very receptive response. When you’re leading a team dealing with conflict, whether it be a disagreement between team members or a performance issue, is unavoidable. This PDF covers a useful, simple technique to help you structure your conversation when confronting or challenging someone.