COLLABORATION

Respectful Feedback

The behaviours in the table below show how you can demonstrate the skill of Respectful Feedback at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.

Click here to read more about how the competency levels work.

Resources

Below you will find learning resources to help you develop the skill of Respectful Feedback. Click on the links to access the resources.

PDFs

Handling People Problems - Support or Challenge?

Handling situations where someone appears to you to be difficult, or problematic, is often uncomfortable; yet, if you are a manager and/or leader you have a responsibility to do it. This PDF covers a process you can follow to make tackling a problem with another person more straightforward and will help you reach a productive outcome.


How Am I Doing? - Giving Effective Feedback

The performance management question covered in this PDF focuses on giving feedback. Often feedback has negative associations because it is used as a catch all term for less useful and negatively charged interactions, such as blaming, that are not very effective at helping address performance problems or to motivate people. The feedback technique covered here is a simple process that engages the other person, emphasises what has gone well, and covers areas for growth in a motivating way.
VIDEOS

Helpful or Hurtful Judgements

This video explains how our values influence the judgements we make about ourselves and other people and how these judgements can negatively impact our working relationships and our day-to-day work. It examines why this happens and provides techniques for challenging these judgements for more productive outcomes.

ON THE JOB ACTIONS

Awareness

People often associate feedback with criticism. Don’t! Get into the habit of quietly pointing out what someone has specifically done well. It’s surprising how many people are never acknowledged. Do it as an equal so it’s not received as condescending. If you also comment on something they take pride in themselves e.g., their attention to detail, then it is even more appreciated.


Skill
Read and/or watch 'How am I doing? Giving Effective Feedback'. Use the ‘did well’ part of feedback regularly with a team or one-to-one so if you need to do the ‘do differently’ it is perceived as fair. If you do need to challenge a colleague’s behaviour and you are uncomfortable, read and/or watch 'Handling People Problems - Support or Challenge?' in the competency Leading and Managing People. It will help you to prepare.