The behaviours in the table below show how you can demonstrate the skill of Knowledge Sharing at each of the competency levels in which it appears. Click on the plus sign to show the behaviours at that level.
Below you will find learning resources to help you develop the skill of Knowledge Sharing. Click on the links to access the resources.
VIDEOS
Managing Information Effectively
This video provides an in-depth explanation of how we structure and manage information at different levels of detail and complexity. It covers how we communicate, including common causes of miscommunication, and what we can do to communicate more clearly depending on the person/group we are engaging with. It is aimed at structuring information as an individual when you are communicating with another.
Managing Complex Information
This video explains the ways in which we process information differently and how that can lead to miscommunication, even when we’re not aware of it. It describes the different levels at which we group information and how everybody works at different levels at any one time. It shows you a technique to analyse and describe a topic so that everyone in a group can contribute, can clearly follow, and can be engaged.
Managing Time and Scope
This video explains how people automatically prioritise different levels of scope and range of time and how that can cause confusion and conflict. For example, someone with a very immediate, detail focused approach will prioritise differently to someone with a long-term, broad vision. All focuses are important and cover one another’s blind spots. Learn how to use this technique with a group or team and how to explain a complex topic to others.
The Power of Empathy
This video explains why and how empathy is one of the most powerful tools you can use to build productive relationships. It is fundamental to building collaboration. Learn if you are already demonstrating empathy effectively, how easy it is to stop doing it, how to be alerted to using it effectively and realise the benefits it brings.
ON THE JOB ACTIONS
Make the most of opportunities for learning
Whether this is attending a training course, shadowing someone else, reading more about the subject, or a work placement, be open to the chance to increase your knowledge. If these opportunities are not as available as you'd like, speak to your manager about creating some. If this is also not an option, take charge of your own learning.