Training Courses
The following courses are available to purchase as required. These are divided into topics from foundation to advanced.
Start with the foundation course before progressing to advanced, as the skills in each course build on those covered in the foundation course.
People Skills
Foundation People Skills
This course creates the core foundation for understanding and adapting to people.
Start the module with a pre-course self-assessment to identify your strengths and learning needs and outcomes.
Each module is accompanied by a workbook for exercises and reflections.
The course includes the following modules:
A framework for understanding people - You will learn:
• how emotions work, why we can't avoid them, and how we can use them to energise and empower us.
• how to have an assertive approach, and how to help others to do the same.
• how values and behaviour work logically - in yourself and others.
Managing the Chimp - Dr Steve Peters practical model of the Chimp, Computer and Human Brain. How to manage, reassure, and nurture your Chimp.
Learn about Dr Steve Peters helpful model of the Chimp, Human and Computer brain.
The course includes the following modules:
A framework for understanding people - You will learn:
• how emotions work, why we can't avoid them, and how we can use them to energise and empower us.
• how to have an assertive approach, and how to help others to do the same.
• how values and behaviour work logically - in yourself and others.
Managing the Chimp - Dr Steve Peters practical model of the Chimp, Computer and Human Brain. How to manage, reassure, and nurture your Chimp.
Learn about Dr Steve Peters helpful model of the Chimp, Human and Computer brain.
Learn how to recognise and manage unhelpful responses in yourself and others.
Adapting to others - Key skills for successful interactions with others that you can use every day at work, with friends and family, and in day-to-day life.
Learn how to establish good rapport as the basis for effective conversations.
Find out how to demonstrate empathy, which is one of the most powerful tools you can use to build productive, relationships and is fundamental to building collaboration.
Use easy-to-apply techniques to manage information effectively and make verbal and written communication more meaningful and impactful.
Apply and embed the skills you have learned using two powerful tools:
The People Plan and the Situation Plan.
Adapting to others - Key skills for successful interactions with others that you can use every day at work, with friends and family, and in day-to-day life.
Learn how to establish good rapport as the basis for effective conversations.
Find out how to demonstrate empathy, which is one of the most powerful tools you can use to build productive, relationships and is fundamental to building collaboration.
Use easy-to-apply techniques to manage information effectively and make verbal and written communication more meaningful and impactful.
Apply and embed the skills you have learned using two powerful tools:
The People Plan and the Situation Plan.
Advanced People Skills
This course builds on the tools and techniques from Foundation People Skills, so for best results it's advisable to complete the Foundation course first. Learn how to identify different personality behavioural preferences and apply the skills from Foundation course appropriately to achieve greater success in your interactions with people.
Each module is accompanied by a workbook for exercises and reflections.
The course includes the following modules:
Understanding differences - using the Myers Briggs personality type model learn how our preferences drive different behaviours when interacting with people, managing information, decision making, and planning and organising. Understand the value of different preferences and the potential frustrations that can cause conflict.
Adapting to differences - learn which tools and techniques to apply to adapt quickly to adapt to people with different Myers Briggs preferences. This greatly reduces potential conflict and builds effective and collaborative relationships.
Learn techniques for managing complex information when working with groups, to achieve better understanding and alignment of expectations, outcomes, and action.
Find out how people perceive scope and time frames quite differently and apply techniques to integrate project plans and avoid scope creep and late delivery.
Motivate through pride - learn how to maintain a positive inner dialogue to build confidence and make balanced fair judgements of yourself and others.
Learn about motivation and how your own and others' values are key to how you observe, evaluate, and respond to the world and people around you.
Find out how to apply this understanding to be your best self, to influence others effectively, and to avoid and resolve conflict.
Adapting to differences - learn which tools and techniques to apply to adapt quickly to adapt to people with different Myers Briggs preferences. This greatly reduces potential conflict and builds effective and collaborative relationships.
Learn techniques for managing complex information when working with groups, to achieve better understanding and alignment of expectations, outcomes, and action.
Find out how people perceive scope and time frames quite differently and apply techniques to integrate project plans and avoid scope creep and late delivery.
Motivate through pride - learn how to maintain a positive inner dialogue to build confidence and make balanced fair judgements of yourself and others.
Learn about motivation and how your own and others' values are key to how you observe, evaluate, and respond to the world and people around you.
Find out how to apply this understanding to be your best self, to influence others effectively, and to avoid and resolve conflict.
Influencing and Presentation Skills
This a modular course that brings together some of the core skills explained in the Train Station into the context of influencing and/or making presentations and adds some specific content.
The course is accompanied by notes and videos on the Train Station together with a tailored workbook that can be used as you prepare to influence, and a tailored workbook adapted to help you to prepare for and handle a real presentation.
This gives a double advantage of applying your learning in a wider context.
The topics are:
The neuroscience of persuasion
This gives and explanation of the work of the ‘master of influencing’ Robert Cialdini and gives a checklist of cognitive biases you can use to make a persuasive case.
How to plan a session for emotional impact
This uses a tool for well-structured planning. It then refers to three Train Station videos that show how values are essential for influencing.
How to construct the information and build a case
As well as relying on the core skills of managing information explained in the relevant video, this section introduces two ‘agendas’ for structuring a successful influencing meeting or presentation.
How to vary your influencing styles and use the power of metaphor
This introduces key styles for making an influential case together with advice on when to use which style. There is a description of why metaphor and storytelling work in the brain and advice on applying these techniques. The module finishes with advice on using language wisely.
How to manage your non-verbal behaviour
This asks the learner to watch the video and notes on building rapport.
How to manage your nerves
This introduces the learner to the technique of managing inner dialogues with exercises in applying the technique to real life.
How to manage and track reactions
This is about empathy and how it can be used to manage a response. In Influencing Skills you will also be introduced to handling objections and closing.
Copyright © 2026
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.
Write your awesome label here.